Scaling a Tech-enabled Psychiatry Practice

In the rapidly evolving field of telehealth, Frontier Psychiatry sought to elevate its digital footprint and streamline patient engagement processes. The challenge was clear: revamp digital workflows for patient referrals and registrations to enhance online presence and operational efficiency. Our journey with Frontier Psychiatry, spanning from early 2023 to the present, highlights a comprehensive approach to achieving these objectives.

Project Overview

Frontier Psychiatry, a leader in telehealth psychiatry services, aimed to modernize its practice through technology. The goal was not only to improve the patient experience but also to provide the practice with actionable insights through data visualization and secure, efficient data management.

Solutions

• Custom Data Dashboards: We developed bespoke dashboards for visualizing provider utilization and patient management. These tools enabled Frontier Psychiatry to make informed decisions based on real-time data, optimizing both patient care and provider efficiency.
• Secure Data Pipelines: Recognizing the importance of secure and efficient data handling, we established unique data pipelines from their Electronic Health Record (EHR) system to a HIPAA-secure AWS cloud environment. This setup ensures data integrity and compliance while facilitating seamless data access and analysis.
• New Digital Presence: The practice’s online patient onboarding experience underwent a significant transformation. By redesigning the frontend using Astro, React, and TypeScript, we created a more intuitive and engaging platform for patients. This web refresh included the development of new patient registration and referral forms capable of collecting Fast Healthcare Interoperability Resources (FHIR) data, marking a significant leap in the practice’s digital patient engagement strategy.
• Technological Backbone: The core of these solutions was built on cloud-native technologies within AWS, ensuring a robust, scalable, and secure infrastructure. The use of cutting-edge tech allowed us to tailor each aspect of the project to the specific needs of Frontier Psychiatry, from data handling to user interface design.

Impact and Outcomes

The collaboration with Frontier Psychiatry has led to tangible improvements in how the practice operates and engages with its patients. With a more robust online presence and efficient data management practices, Frontier Psychiatry is well-equipped to scale its operations and continue providing exceptional care in the telehealth psychiatry space.

Here are a few highlights of the impact our work has had:

• Enhanced Patient Onboarding: the streamlined patient referral and registration workflows has led to a 2X increase in patient registrations.
• Increased Online Engagements: the digital presence refresh, with its improved UI/UX, has led to a 250% increase since launch.
• Operational Efficiency: the improved operations has led to the client’s admin staff being able to handle more volume.
• Technology Investment Payback: we expect our client to recoup their investment as evidenced by increased patient intake and reduced operational costs.

Moving Forward

As we move forward, the success of this project serves as a benchmark for tech-enabled transformations in the healthcare industry. The work done for Frontier Psychiatry exemplifies how technology can be harnessed to not only meet the current needs of healthcare providers and patients but also anticipate future challenges and opportunities.

This case study is a testament to the power of collaborative innovation and strategic technological integration in scaling healthcare practices to meet the demands of the modern digital landscape.